Privacy Policy

1. Information We Collect

At Flenjo Africa, we respect your privacy and are committed to protecting your personal data. We collect the following categories of information:

• Personal Identifiers: Full name, email address, phone number, date of birth, and BVN (for tier wallet verification).
• Travel & Relocation Details: Preferred destinations, relocation application details, proof of funds documentation, and flight/hotel bookings.
• Financial Data: Wallet transaction history, relocation savings balances, and payment gateway references.

2. How We Use Your Information

We process your data strictly for legitimate business purposes:

• Processing travel bookings, relocation inquiries, financing requests, and relocation savings deposits.
• Verifying wallet identity and enforcing compliance with anti-fraud guidelines.
• Communicating application statuses, confirmation notifications, and customer support assistance.

3. Data Sharing & Third-Party Service Providers

We do not sell your personal data. We share relevant data only with authorized service providers necessary to fulfill your requests:

• Payment Providers: Xpress Wallet, Byte Africa (Eversend), and Paystack for payment processing.
• Travel & Visa Partners: Airline GDS systems, hotel providers, and verified visa processing partners.

4. Account Deletion & Data Retention Rights

You have the right to request the deletion or closure of your account at any time.

• When account deletion is requested, your account status is updated to closed, sessions are invalidated, and login access is blocked.
• To reactivate a closed account, you must contact Flenjo Support at admin@flenjo.africa.

5. Contact Privacy Officer

If you have any questions or concerns regarding our privacy practices, please reach out to our Privacy Officer at:

Email: hello@flenjo.africa | admin@flenjo.africa