Terms of Use

1. Acceptance of Terms

Welcome to Flenjo Africa ("Flenjo", "we", "us", or "our"). By accessing or using our website, mobile application, travel packages, relocation hub, wallet services, or related offerings, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Use of Services & Account Eligibility

You must be at least 18 years old or the legal age of majority in your jurisdiction to create an account or book services. You agree to provide accurate, complete, and updated information during registration and use.

• Account Security: You are responsible for maintaining the confidentiality of your credentials and PIN.
• Prohibited Conduct: You agree not to misuse our platform for fraudulent transactions, unauthorized scraping, or illegal activities.

3. Relocation Hub, Proof of Funds & Savings

Flenjo offers relocation guidance, proof of funds verification, financing options, and relocation savings tracking.

• Relocation Savings: Funds deposited into Relocation Savings are held securely and accumulated toward your specified relocation goal.
• Proof of Funds & Financing: Loan calculations, proof of funds attestations, and financing approvals are subject to verification and final review.
• Application Revisions: Submitted applications may be edited while in pending status prior to administrative approval.

4. Payment Methods & Wallets

Flenjo supports payments via Xpress Wallet, Byte Africa (Eversend Virtual Transfer), and Paystack.

• Xpress Wallet: Wallet debits verify live available balances before confirming deposits or bookings.
• Byte / Paystack Payments: Pending transactions are confirmed only upon official gateway status verification.

5. Account Deletion & Deactivation Policy

You may request account deletion at any time via your account settings. Upon clicking Delete Account:

• Your account status will immediately be updated to closed.
• You will be automatically logged out of all web and mobile sessions.
• You will not be able to log back into the platform. To reactivate a closed account, you must contact Flenjo Support at admin@flenjo.africa.

6. Contact & Support

For questions regarding these Terms of Use or assistance with your account, please contact us at:

Email: hello@flenjo.africa | admin@flenjo.africa